1. Introduction

 

Projext Creative Design Studio ("Projext", "we", "us", or "our") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website (www.projext.au), our client portal, invoicing platform, marketing systems, and any associated digital tools or communication channels. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR) for clients or visitors based in the European Union.

 

Our policy applies to all users of our services, including clients, subscribers, and website visitors. By accessing or using our website or services, you accept and agree to the practices described in this document.

 

2. Information We Collect

 

Projext may collect a range of personal and business-related information from users, depending on the services accessed and the methods of engagement. Information collected includes but is not limited to:

 

Full legal names, contact names, and business names

Email addresses and contact phone numbers (mobile, landline, or business lines)

Residential and business mailing addresses

IP addresses, browser types, device IDs, and location data

Payment and billing information (including data processed by Stripe)

Social media IDs and metadata collected via integrated third-party tools (e.g., Meta Pixel)

Project-related data, service history, and customer service communications

 

This information may be voluntarily submitted by users through various forms, collected automatically via browser interactions, or acquired from third-party systems and integrations.

 

3. How We Collect Your Data

 

Your data is collected through a combination of direct submissions, automated processes, and third-party integrations. Direct data collection occurs through the following methods:

 

Completion of online forms such as the Contact Form or Booking Form on the website

Registration and profile management via the Projext client portal ("Members Page")

Email communications initiated by the user or in response to service delivery

We also collect information indirectly via:

Cookies and web beacons deployed on our website and linked pages

Analytical tools embedded in our platforms (e.g., Google Analytics, Wix Studio analytics, Meta Pixel)

Third-party marketing and CRM systems including Klaviyo, Stripe, Wix, Meta, and GoDaddy

 

Your interaction with our website, even without submitting forms, may result in non-personally identifiable technical data being collected, such as time spent on pages, mouse movement patterns, and user engagement levels. Users are notified of cookies and data capture via a cookie consent banner upon first access, which includes settings for customization or full opt-out.

 

4. Purpose of Data Collection

 

The data we collect is used strictly for business operations and service delivery. Key purposes include:

Delivering, improving, and managing digital services such as websites, branding, marketing, and consulting projects

Verifying identity and authenticating users accessing our client portal or editing project scopes

Issuing quotes, invoices, receipts, and other financial documents

Managing user accounts, subscriptions, and service preferences

Providing technical support and customer service

Sending transactional or promotional communications via email, SMS, or other channels

Ensuring legal compliance with consumer law, business records legislation, and anti-fraud measures

 

In addition, aggregated data may be used internally for analytical purposes, helping Projext improve UX, interface design, campaign targeting, and process efficiency.

 

5. Use and Disclosure of Personal Information

 

Projext will never sell your personal data to third parties. However, we may share your information with the following entities where relevant and necessary:

Service providers such as Wix (website hosting, CRM), Stripe (payment gateway), and Klaviyo (email automation)

Analytics providers like Google and Meta to understand user interaction and optimize ad delivery

External freelancers or agencies working under contract with Projext for service delivery

Legal advisors, auditors, or law enforcement if required by law or to assert legal rights

 

While we vet third-party platforms carefully, please note that once data is shared, it is also subject to that provider’s own privacy policies and hosting jurisdictions. Users are encouraged to review those terms individually.

 

6. Data Storage and Security

 

Projext does not store personal data on physical servers it owns. Instead, data is securely hosted through our trusted third-party service providers, including but not limited to Wix, Stripe, and Meta. These platforms implement robust security measures such as:

 

End-to-end SSL encryption

Two-factor authentication (2FA) access controls

Data backup and failover systems

Compliance with industry standards including SOC 2, ISO 27001, and PCI DSS (as applicable)

 

We maintain administrative safeguards to control access within our own systems, ensuring that only authorized personnel can access sensitive client data. Any suspected data breach will be responded to within 72 hours and, where legally mandated, affected users will be notified.

 

7. User Rights and Account Management

 

As a Projext client or user, you may:

 

Log into your account on the Members Page to update contact info, payment details, and address records

Request deletion of your account by contacting support@projext.au. Deletion from third-party systems must be requested via those providers directly

Unsubscribe from marketing emails at any time using the link provided in communications or by contacting us

Request access to your stored data, and where applicable, request rectification or restriction of processing (subject to platform limitations)

 

We aim to process all legitimate requests regarding user rights within 30 calendar days. Some limitations may apply based on technical access, third-party control, or legal obligations.

 

8. Cookie Policy

 

Projext uses cookies to enhance user experience, monitor traffic patterns, improve website performance, and deliver personalized advertising. Cookies may be classified as:

 

Necessary cookies: required for basic site functions

Performance cookies: help us understand user behavior and improve functionality

Targeting cookies: used by advertising platforms like Meta or Google for remarketing

 

Users are given granular control over which types of cookies they wish to allow. Preferences can be changed at any time by clearing your browser cache or revisiting our cookie banner.

 

9. Data Retention

 

Projext retains personal data only as long as necessary to fulfil the purposes described in this policy, including business and legal requirements. Retention periods may vary based on:

 

Type of service provided

Requirements of third-party platforms

Legal and accounting record obligations (e.g., tax audits)

 

Inactive accounts may be deleted or anonymized after 24 months of inactivity. Some metadata and usage logs may be retained longer for internal analytics.

 

10. International Data Transfers

 

Some of the services we use (e.g., Stripe, Meta, Google) may host or process data in overseas jurisdictions. By using our website and services, you acknowledge and consent to this international transfer of your data. These transfers are done in compliance with applicable privacy laws and with providers that use adequate safeguards (e.g., Standard Contractual Clauses).

 

11. Privacy of Children

 

Projext’s website and services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted data to us, please contact us immediately and we will delete it.

 

12. Changes to This Policy

 

Projext may update this Privacy Policy periodically. Any changes will be posted to this page with the date of revision clearly marked. We encourage users to review this document regularly to stay informed of how we are protecting your data.

 

13. Contact Us

 

For questions or concerns regarding your privacy or this policy, please contact:

 

Projext Creative Design Studio

PO Box 10311 80286,
360 Collins Street, Melbourne VIC 3000, Australia

Email: support@projext.au
Phone: +61 451 670 629